Terms of Service

1. Acceptance of Terms

By accessing or using the Mitigation Audit LLC Service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. The Service is provided exclusively for business use by insurance carriers, independent adjusters, and third-party administrators (TPAs).

2. Description of Service

Mitigation Audit LLC provides an AI-powered pre-review service for mitigation invoices. The Service analyzes uploaded documents and generates "Red Flag Reports" containing non-binding recommendations to assist desk adjusters in their review process.

3. User Responsibilities

• You must be authorized to submit documents on behalf of your organization.
• You are responsible for redacting or anonymizing Sensitive Personally Identifiable Information (PII) before uploading.
• You agree not to use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• You are solely responsible for all activity that occurs under your account.

4. Non-Binding Recommendations

IMPORTANT: All reports, analyses, and recommendations provided by the Service are non-binding and for informational purposes only. Mitigation Audit LLC is not a TPA, field expert, or expert witness. Final coverage and payment decisions remain solely with the carrier. The Service is designed to assist—not replace—professional judgment.

5. Payment Terms

• Pay-as-you-go: $79 per file, charged at time of upload.
• Subscription Plans: Billed monthly in advance. Unused files do not roll over.
• All payments are processed securely through Stripe.
• Refunds are available only if the AI fails to process your document, at our sole discretion.

6. Free Trial

New users may be eligible for a 5-file free trial. Free trial credits are non-transferable, have no cash value, and expire 30 days after account creation. One free trial per organization.

7. Intellectual Property

The Service, including its software, algorithms, and documentation, is owned by Mitigation Audit LLC and protected by intellectual property laws. You retain ownership of your uploaded documents. By using the Service, you grant us a limited license to process your documents solely for the purpose of providing the Service.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MITIGATION AUDIT LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mitigation Audit LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes are posted constitutes your acceptance of the modified Terms.

13. Contact Us

For questions about these Terms, please contact us at:

Email: reviews@mitigationaudit.com
Mitigation Audit LLC
Glastonbury, CT